Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy below.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped out promptly.
Shipping Time
Estimated delivery times vary based on your location:
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United States: 7–14 business days
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International: 10–18 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location. Occasionally, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update.
Delayed or Lost Packages
We are not responsible for delays caused by shipping carriers or customs. However, if your order has not arrived within 30 days, please contact us and we will assist you.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.
Split Shipments
In some cases, your order may arrive in separate packages depending on product availability.
Contact Us
If you have any questions about your order, please contact us on email at:
store@ungnova.com