Frequently Asked Questions
Everything you need to know about UNGNOVA skincare, our products, how to use them, shipping, and your skincare routine.
About Our Products
What is UNGNOVA?
UNGNOVA is a skincare brand focused on simple, effective routines designed to support hydrated, smooth, radiant-looking skin.
Are UNGNOVA products suitable for all skin types?
Our products are designed with everyday skincare in mind and can work well across different skin types. If you have particularly sensitive or reactive skin, we recommend patch testing a product before applying it to your entire face.
Are UNGNOVA products tested on animals?
Please refer to the product packaging and current product information for the most up-to-date information regarding ingredients, testing, and product standards.
Deep Collagen Peptide Ampoule
What does the Deep Collagen Peptide Ampoule do?
The ampoule is formulated with hydrolyzed collagen, peptides, hyaluronic acid, niacinamide, and adenosine to help support hydrated, smooth, firm-looking and radiant skin.
How do I use the ampoule?
After cleansing and toning, apply 2–3 drops to your face and neck. Gently pat the product into the skin until absorbed. It can be used morning and evening.
Can I use the ampoule every day?
Yes. The ampoule can be incorporated into a daily skincare routine, both morning and evening.
Collagen Jelly Cream
What is the Collagen Jelly Cream?
The Collagen Jelly Cream is a lightweight gel-cream moisturizer formulated with hydrolyzed collagen and niacinamide to help moisturize and soften the skin.
Will the jelly cream feel greasy?
The lightweight jelly-cream texture is designed to absorb comfortably without leaving a heavy feeling on the skin.
Can I use the cream with the ampoule?
Yes. Using the ampoule followed by the Collagen Jelly Cream is a simple way to build a hydration-focused skincare routine.
Skincare Routine
What order should I use my skincare products?
A simple routine can be: cleanse, tone if desired, apply your ampoule or serum, moisturize, and finish with sunscreen during the daytime.
Can I use UNGNOVA products in the morning?
Yes. The ampoule and moisturizer can be incorporated into a morning routine. During the daytime, always finish your skincare routine with an appropriate broad-spectrum sunscreen.
How long does it take to see results?
Skincare results vary from person to person. Consistent use of your skincare routine is important, and factors such as skin type, lifestyle, and your existing routine can affect how your skin responds.
Orders & Shipping
How long does shipping take?
Shipping times can vary depending on your location and the shipping method selected at checkout. Please check the shipping information provided during checkout for the most current estimate.
How can I track my order?
Once your order has shipped, tracking information will be provided when available so you can follow your delivery.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be able to be changed.